Sir Michael J.P. Brand vs Casio Corporation LLC
About 8 months ago I decided I wanted a vintage Casio watch, maybe even a calculator version, to project my retro/nerd side and to possibly tell me the time. After looking through the listings with our friends at eBay, I found what was called a Film Watch. I had never seen one before and it looked very unique. I still to this day have not made the correlation with the word "Film" and the watch, but I decided to buy it anyways. After the purchase I was a bit skeptical about whether or not I would like the watch and when it came I was completely shocked to find myself in love with it.
It kind of looked like that but with a silver band.
I began to wear the watch everywhere I went, which was something that I have never done, at least not since I have had a cellphone that also told me the time. I even wore it times when I should have not, like lacrosse practice where I got slashed in the watch which broke the band.
My first stop was Watch World next to Krispy Kreme, where considering their name they should have been able to help me. I think they might want to change their name to Watch Country or even Watch State because the gentlemen recommended I go to the casio website to try and find service. After digging through that HTML mine field I got to the Casio service center. I wrote an e-mail and was given a response in a few days. "Ship the watch to us with $20 and will replace the band and ship it back to you," Casio says.
I do as they request and wait, that was July 6th. Today, August 8th, I receive a package in the mail from Dover New Jersey. IT'S A WATCH! I open the package like Ralphie unwrapping his BB gun. It's a shitty 2005 "Night Manager at Denny's" watch with a note attached saying that they don't make parts for this watch any longer. Within 10 minutes I was on the phone with a representative who assured me her supervisor would be calling me to resolve this issue.
Why couldn't they send me back the broken watch so I could at aleast attempt to MacGyver it?
Why don't they have parts for the watch that they make?
Why am I so mad about a measly digital watch?
I WILL DELIVER COMEUPPANCE!
In the meantime I have sought out some replacements on eBay. Pleaser take a look at both and tell me which one you like.
posted by Brand Knew @ 17:26
3 comments
3 Comments:
This is the first interesting blog on this page-keep em coming.
I am intrigued by your problem. have you considered a swatch?
Smith
I think the original looks like a film reel, thats why it was called a Film Watch.
Out of the new ones I like the one on the left better.
Michael,
My name is David Johnson and I run the watch division here at Casio. I am sorry for your trouble and would like to help you out. If you will call our main number again but instead of asking for service, ask for me. I'd put my number here but I made that mistake once on a G-Shock fan site and was inundated with calls I couldn't possibly get to return. Give a holler and let me see what we can do!
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